Do you want to make a difference? So do we. If you want to do what you love and leave a legacy, then this is the company for you, so bring your whole self and don’t hold back.

About Us

Your wellbeing is important to us - that’s why we’ve made the “Best Companies Top 100 Companies To Work For list” in the UK.

We also live by our values: ‘Mastery’: In our knowledge and skills. ‘Decency’: In our attitude towards each other, our customers and the work we do and ‘Remarkable’: In our willingness to go above and beyond.

By joining Clearvision, you’ll be aligned with colleagues who trust and inspire from across the globe. We offer a range of career opportunities where you get to choose your path and future to suit you and your lifestyle.

What’s in it for you?

As a remote-first company we offer the opportunity to work flexibly and remotely; we encourage working in the office for the social interaction and skill-sharing, but we also support working-from-home. We understand that life is not ‘9 to 5’ so we offer specific core working hours but with a flexible approach for the mornings and evenings; as long as your 37.5 hour week is covered.

We are a knowledgeable, high-achieving, experienced and fun team, who focus on culture and want our Visionaries to feel comfortable, relaxed and happy in their team. We are passionate about development, enhancing skills, teamwork and having fun!

With an extensive onboarding process, unlimited access to learning opportunities and an in-house training programme, we support and encourage our visionaries to explore their career potential and self-development.

Additional Benefits

• generous holiday allowance plus the ability to ‘buy’ more

• enhanced maternity and paternity pay

• paid ‘volunteer’ days

• paid sickness and dependent leave

• health and wellbeing schemes including private medical insurance, life assurance and free flu jabs

• cycle to work and car salary sacrifice scheme

• annual equipment allowance

• free books, training and continuous personal development

• employee support groups, reward and recognition schemes

• free breakfast, lunch and parking when onsite

• casual office dress code

Equality, Diversity and Inclusivity (EDI)

We are committed to creating an environment in which everybody has the opportunity to thrive. This is why EDI is so important to us. Rest assured that not only can you bring your authentic self to work, it is actively encouraged, because your unique experiences, your unique perspectives in turn, help us to thrive.

This anonymous & voluntary survey helps us better understand those who want to work for us. If you opt to complete it, we will use your responses to improve our hiring processes: https://forms.gle/yN8qZyxCWgiWtcZ6A.

Role Purpose

The Product Manager for Total Support will oversee the development and maintenance of Total Support, a cutting-edge product designed to provide comprehensive and effective support to customers on their software applications.. As the market expert for Total Support, you will have a deep understanding of the customer's needs and the competition, and will be responsible for ensuring that the product remains relevant and commercially viable. You will be in charge of all peripheral activities related to Total Support, including knowledge requirements, training, and feature releases.. As the primary representative for the product, you will collaborate with internal teams to deliver customer solutions and interact directly with customers and project teams to ensure the product's success.

Key Role Accountabilities

Taking overall responsibility for the commercial success of the product(s)
Work with the head of product marketing to develop and execute product strategies, vision, and brand story to drive business growth and profitability
Developing and implementing tactics to achieve sales, revenue, and profit goals for Total Support.
Meeting regularly with all stakeholders, including the Senior Leadership Team, to ensure alignment on product vision, priorities, and goals
Building relationships with cross-functional teams, including professional services, sales, marketing, and operations, to ensure successful product delivery
Collecting, analyzing, and responding to user feedback to identify product issues, improvement opportunities, and customer needs
Work with CSM’s to Monitor and improve customer retention rates and overall customer satisfaction through product enhancements and support
Planning new features, changes, and improvements to the product suite based on user feedback and market trends
Creating timelines and roadmaps for the development of the product and ensuring timely and quality product delivery
Managing product budgets, financials, and KPIs to optimize product performance and profitability
Researching competitors and similar products to stay informed about market trends, best practices, and opportunities for differentiation
Inspiring and enthusing colleagues and users of the product to create a high-performing, motivated, and engaged team
Develop a sales enablement plan, and continuously train sales and pre-sales
Working to streamline, automate and improve the way customer and product teams interact with one another via innovative solutions e.g. a customer portal

Essential Skills/Experience

Your application will only be considered if you meet the following:-

Minimum of 3 years experience in product management, with a proven track record of bringing successful products to market.
Strong business acumen, analytical and problem-solving skills
Excellent communication and stakeholder management skills
Deep understanding of user experience and customer needs
Ability to gather, analyze and synthesize data to drive product decisions
Ability to create and execute product roadmaps and go-to-market strategies
Strong attention to detail and ability to work under pressure
Experience in developing and implementing product pricing strategies

Desired Skills/Experience

Your application will be prioritised if you meet any of the following:-

Experience with SaaS or subscription-based business models
Experience in working with international or global teams
Familiarity with software development or ITSM methodologies
Understanding of API integrations and third-party platform integration for bringing new features to the product
Experience with Jira, Confluence or software development applications

Person Specification

Ability to clearly present information through spoken word; to influence or persuade senior decision makers and not change decisions when challenged.
Ability to write clearly and effectively present ideas and to document activities.
Ability to organize or schedule people and tasks and to develop realistic actions plans whilst being sensitive to time constraints & resource availability.
Ability to maintain a mature problem solving attitude whilst dealing with time demands and project complexity.
Ability to communicate with others in a way that builds positive relationships, mutual respect, rapport & personal credibility.
You are a talented and motivated self-starter who values collaboration, agile-working and innovative environments.
You are focused on quality and have a keen pride in the work that you deliver.
Be able to work under pressure and meet deadlines
Have the ability to think ahead and anticipate problems, issues and solutions.
Have the ability to work autonomously and as part of a team.

Remuneration

£50k - £60k depending on experience, paid gross per annum

Location

UK-based hybrid-working with QUARTERLY visits to our Southampton office. Please note, you must have a professional home working environment (eg. separate home office) and with reliable broadband.

Important

• Please apply with your CV and your Right to Work in the UK eligibility if you are not a British/EU citizen. We cannot offer visa sponsorship.

• This is a full-time position.

• A pre-interview skills-based digital assessment may be required prior to final interview.

• If you do not hear back from us within 14 days please be advised that you have not been shortlisted on this occasion.

• Passing probation will be determined when you can confidently complete every part of your role without the need for additional support.

• We strongly encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to be made.

See our Privacy Policy:- https://www.clearvision-cm.com/trust-centre/privacy/privacy-policy/