About Us

We are building the future of software development - specialising in Cloud, DevOps, Agile, and Development. We help our customers transform into software-driven organisations, aiming to change the world by sharing our knowledge. Our employees value: opportunities for growth, emphasis on mental wellbeing, and a supportive, autonomous team culture.

With 650+ employees in 10 different countries, we are excited to welcome diverse, curious, and driven people to join us.

We’re currently looking for a Service Manager to join our UK Managed Services team and manage one of our largest strategic accounts. If you have experience in service management, and enjoy working in a fast-paced, agile environment, apply today!

Role purpose

As the leading DevOps tooling partner, we deliver cutting-edge solutions through ROOT, our flagship DevOps Platform that streamlines and enhances software development for our clients.

In this role, you'll collaborate closely with our service delivery team to ensure seamless execution and exceptional customer satisfaction. You’ll be responsible for overseeing client engagements, ensuring that our services consistently meet both our high internal standards and client expectations. This is a key position for someone passionate about delivering value, driving quality, and building strong client relationships in a fast-paced, technology-driven environment.

Role responsibilities

Your main responsibilities will include (but won't be limited to):

- Take ownership of one of our most strategic client accounts, ensuring exceptional service delivery and long-term partnership success.

- Oversee the daily operations of the service delivery team, ensuring efficiency and effectiveness.

- Develop and implement service strategies that align with company goals.

- Monitor project progress and performance, addressing any issues promptly.

- Maintain strong relationships with clients, gathering feedback and ensuring their needs are met.

- Collaborate with other departments to improve service delivery and customer satisfaction.

- Ensure compliance with industry regulations and company policies.

Success factors

You will make a great match for this role if you have:

- 3-5 years of experience in a service management role.

- Excellent communication and interpersonal abilities.

-  Ability to strategise and solve problems effectively.

- Knowledge of service delivery and quality standards.

- Competent in using service management software and tools.

- A willingness to continuously improve service quality and processes together with the team.

- Eligibility to obtain UK Security Clearance.

Desired skills and qualifications:

It would be an added bonus if you have:

- Qualifications in Business Administration, Management, or relevant field.

- Experience in change management and process improvement.

- Familiarity with industry-specific regulations and compliance requirements.

- Previous experience working in a fast-paced, tech-driven environment and an understanding of software development processes.

- Experience in handling valuable customer relationships,  and empowering teams to meet their goals.

- Experience with agile practices such as Scrum and Kanban

- Knowledge of ITIL practices

- Existing UK Security Clearance would be beneficial but not mandatory.

About you:

The type of person we’re looking for is:

- A customer-focused approach, always aiming to exceed expectations.

- Strategic thinker with a passion for innovation and improvement.

- Empathetic leader who values teamwork and collaboration.

- Detail-oriented with excellent organisational skills.

What’s in it for you?

- The ability to work in a fast-paced international environment within a global team.

- Work with a prestigious and globally recognised client.

- Access to career development opportunities.

 
Additional benefits include:-

- A flexible work environment with hybrid and remote work opportunities.

- 26 days’ paid holiday per year (excluding public holidays) plus the ability to ‘buy’ more.

- Free food, drinks and coffee in the office.

- Paid sickness and dependent leave.

- Health and wellbeing benefits including access to counselling and other resources.

- Employee support groups, reward and recognition schemes.

- Continuous development and access to unlimited training courses and free career-development books.

- To find out more about life at Eficode, and hear what our people think about us, click here.



Remuneration

£50k - £60k per annum.

Location

UK-based hybrid-working with regular visits (minimum once a month) to our Southampton office.

Important

• This is a full-time position.

• Please apply with your Right to Work in the UK eligibility if you are not a British/EU citizen. We do not offer sponsorship.

• See our Privacy Policy:-

https://www.eficode.com/trust-centre-uk/privacy/privacy-policy?cv=true

At Eficode we are committed to offering an inclusive recruitment process and equal opportunities for all applicants. We are dedicated to creating a work environment that embraces diversity, inclusion, and respect for all employees. We believe that our differences make us better. We recognise that by having diverse perspectives, skills, ages, genders, backgrounds, and cultures, we will better drive our customers forward and innovate in our field.

To ensure a fair recruitment process, please refrain from sharing unnecessary personal information or an image of yourself in your job application.

#LI-LO1