Introduction to Eficode

We’re building the future of software development - driving innovation across Cloud, DevOps, Agile, Service Management, and AI-powered transformation. Our mission is to help organizations evolve into truly software-driven enterprises, empowering them to deliver faster, smarter, and more sustainably through modern technology and intelligent automation.

As an Atlassian Platinum Solution Partner, we have been recognised multiple times as Atlassian Partner of the Year, most recently for Software Solutions, 2026. We are also proud to be a two-time GitHub Partner of the Year in EMEA, a GitLab Select Partner, and an Azure Managed Service Provider.

With over 600 experts across 10 countries, we bring together leading talent from the Nordics, continental Europe, the UK, and the Americas.

Role purpose

As a License Renewal & Growth Manager at Eficode, you will play a key role in the customer lifecycle by owning the renewal and license growth motion across a portfolio of customers. Acting as the primary point of contact for licensing-related customer engagement, you will help protect and grow Eficode’s recurring revenue stream while ensuring a high level of customer satisfaction.

This role combines elements of renewals management, customer success, licensing expertise, and account growth. Alongside managing renewals, you will proactively identify expansion opportunities across Eficode’s wider ecosystem, including Atlassian, GitHub, GitLab, AWS, and related platforms.

You’ll work closely with customers, Partner Sales Executives, Account Managers, and internal delivery teams to ensure customers continue to gain value from their platforms while supporting long-term growth opportunities.

Role responsibilities

Your main responsibilities as our License Renewal & Growth Manager will include (but won’t be limited to):

• Owning and managing the customer renewal lifecycle across a portfolio of license customers, ensuring a predictable and stable renewal process while supporting recurring revenue retention and customer satisfaction

• Driving upsell and growth opportunities including edition upgrades, product expansion, and co-terming strategies, while identifying opportunities across Atlassian, GitHub, GitLab, AWS, and Eficode services

• Managing a large portfolio of accounts, including customers without an assigned Eficode Account Manager, and proactively deepening engagement with key growth accounts

• Acting as a trusted advisor and subject matter expert on licensing-related topics, supporting both customers and internal Account Managers with commercial and licensing expertise

• Collaborating closely with Partner Sales Executives, vendor teams, and internal stakeholders to support active opportunities, customer growth initiatives, and strategic account development

• Acting as the primary internal escalation point for complex licensing and renewal-related issues, while helping optimise and automate low-touch renewal and transactional customer interactions
  
  

Role Requirements

You will make a great match for this role if you have:

• Previous experience working in renewals, customer success, licensing, account management, or sales roles

• Experience managing customer relationships within enterprise software or subscription-based environments

• A commercial mindset with confidence identifying upsell, expansion, or growth opportunities

• Strong organisational skills and the ability to manage multiple customer accounts simultaneously

• Excellent communication and stakeholder management skills

• Experience working with SaaS platforms, cloud technologies, or software licensing models

• The ability to collaborate effectively with both commercial and technical teams

• A proactive and customer-focused mindset

• Curiosity and enthusiasm for modern software ecosystems and emerging technologies

Nice-to-have’s

It would be an added bonus if you have:

• Experience working with Atlassian, GitHub, GitLab, AWS, or similar partner ecosystems

• Previous experience within DevOps, cloud, or software consultancy environments

• Familiarity with enterprise software procurement or subscription management

• Experience working with CRM or customer success platforms

• Knowledge of SaaS metrics such as renewal rate, net revenue retention, or customer health scoring
  

About you

The type of person we’re looking for is someone who is:

• Customer-focused and commercially minded

• Proactive and comfortable taking ownership of customer relationships

• Organised and capable of managing multiple priorities effectively

• Collaborative and confident working across different teams and stakeholders

• Curious, adaptable, and motivated by continuous learning
  

What’s in it for you?

Eficode offers a range of perks and benefits for employees, including:

• Medical, dental, vision, and life insurance coverage - fully paid by Eficode USA Inc

• 401(k) retirement plan

• Annual professional development and training budget

• Access to free books and learning resources, and Udemy online learning courses

• 24 days paid vacation per year, plus the option to ‘purchase’ more

• Flexible remote working

• Exposure to strategic partnerships including Atlassian, GitHub, GitLab, and AWS

• A collaborative and supportive culture where diverse expertise and perspectives complement each other

• Opportunities for learning, career development, and long-term growth within an international organisation

To find out more about life at Eficode, and hear what our people think about us, click here.

How to Apply

If this sounds like the right opportunity for you, we’d love to hear from you - apply today!

A member of our Talent Acquisition team will review your application and, if your profile is a match, will be in contact to organise an initial screening call. If you are not selected to move forward in the process, we will also make sure to keep you informed.

This is a fully remote role based in the United States.

DEI Statement

At Eficode we are committed to offering an inclusive recruitment process and equal opportunities for all applicants. We are dedicated to creating a work environment that embraces diversity, inclusion, and respect for all employees. We believe that our differences make us better.

We recognise that by having diverse perspectives, skills, ages, genders, backgrounds, and cultures, we will better drive our customers forward and innovate in our field.

To ensure a fair recruitment process, please refrain from sharing unnecessary personal information or an image of yourself in your job application.

Salary development

At Eficode, we believe your compensation should reflect the impact you make and how you grow along the way. Your salary develops through regular check-ins with your team lead, where we look at things like your skills, experience, client work, feedback, and overall contribution — both to your projects and to our culture.

As a consultancy, it’s natural that factors like time spent on billable client work are part of the picture - but so are your development, collaboration, and everyday efforts that drive value. We also carry out a company-wide salary review once a year.

On top of your salary, we offer a broad mix of benefits, both financial and non-financial, to support your well-being, work-life balance, and professional growth.

Beware of recruitment scams

Eficode never asks for payment, bank details, or sensitive personal information during the recruitment process. We only communicate through official Eficode email accounts and approved recruitment platforms. If you receive an unsolicited message, job offer, or request for personal or financial information claiming to be from Eficode, it may be fraudulent.

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