Welcome to Eficode!

We are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations, aiming to change the world by sharing our knowledge. We are a trusted partner of Atlassian, GitHub, GitLab, AWS, Nvidia and more, and we're passionate about what we do. Last year, Eficode grew by more than 51%, increasing revenue from €189.7 million to €287.2 million. Over the past four years, Eficode’s CAGR was over 75%.

With over 650 professionals across 10 countries, we’re spanning the Nordics, continental Europe, the UK, and the US. We value growth, psychological safety, and our autonomous yet collaborative culture, where innovation is celebrated.

About the role

We are looking for a Service Manager to join our Eficode Managed Services team for a temporary 1,5 year contract. In this role, you will work closely with our delivery experts to ensure the long-term success of our clients — from onboarding and handover to continuous improvement and development.

You’ll be the trusted bridge between our clients and our technical teams, helping translate business needs into outcomes, and making sure everything runs as smoothly as our DevOps pipelines.

What you will do do
This role will include tasks such as:

• Act as the primary point of contact for your MS clients
• Oversee ongoing service delivery and ensure compliance with SLA targets
• Drive service improvements and continuous development based on client needs
• Collaborate with DevOps engineers, developers, and cloud specialists to ensure smooth operations
• Lead onboarding and handover processes for new clients and systems
• Coordinate service reporting, development backlogs, and roadmap alignment
• Represent client interests internally and contribute to our service strategy

Who we are looking for

This experience will help you succeed in this role:

• Experience in for example Service Management, Application Support, or Technical Account Management (3-5 years but flexible, depending on the skills)
• A customer-centric mindset and ability to build trust
• Structured and proactive approach to service coordination
• Confidence in guiding teams and communicating with both technical and non-technical audiences
• Solid English, both written and spoken
• Curiosity and motivation to learn about software systems, environments, and technologies
• Familiarity with ITIL practices and/or Agile ways of working

Bonus points for:

• Experience and expertise in looking out for upselling and cross-selling opportunities
• Background in software development or system integration
• Experience with cloud platforms (AWS, Azure, GCP) or hybrid environments
• Understanding of DevOps practices and modern delivery pipelines

We offer:

• Possibility to make a difference in the organization
• A lot of freedom and responsibility
• Opportunities to educate yourself and develop your know-how at work
• A diverse international working environment with a flexible working style
• Relaxed culture with regular activities for social fun
• With our own Efi Academy, internal trainings and mentoring program, we are committed to supporting your development
• Flexible and remote work opportunities so you can shape your work in the way that fits you best

With over 120 colleagues in Managed Services across Europe, and offices in Sweden in Stockholm, Gothenburg, Malmö and Sundsvall. Our flexible and open work culture, focus on continuous learning, and industry leading expertise make us a great place to grow your career.

Our values:

• We complete each other – Everyone can be their true selves, and we learn from one another
• We learn every day – We believe in continuous learning, and your career will evolve with your interests
• We want to change the world – We drive change through software
• We take pride in results – Our work moves our customers forward

Do you want to know more about how it is to work at Eficode? Our colleagues will tell you here!

Apply today! We eagerly await your application, CV and cover letter. This 1.5 year temporary full-time position will be filled as soon as a suitable candidate is found, adjusted to the candidate’s availability, and we will start interviewing candidates on an ongoing basis as we receive the applications.

Please note that this role is available and requires you to be living in Sweden.

We look forward to hearing from you!

At Eficode we are committed to offering an inclusive recruitment process and equal opportunities for all applicants.

We are dedicated to creating a work environment that embraces diversity, inclusion, and respect for all employees. We believe that our differences make us better. We recognize that by having diverse perspectives, skills, ages, genders, backgrounds and cultures we will better drive our customers forward and innovate in our field.

To ensure a fair recruitment process, please refrain from sharing unnecessary personal information and your picture on your job application.

Eficode, better made possible.

#LI-LS1